KOKAI CARE
Not just solving.
Evolving with you.
Support solves today's problems. KOKAI Care helps you stay ahead. We combine technical expertise with a proactive, human approach to ensure your Aimplan, Bizview, Power BI and Microsoft Fabric solutions continue to evolve alongside your business.
WHY CARE EXISTS
Every solution starts strong.
Then life happens.
You didn't invest in Aimplan, Bizview, Power BI or Microsoft Fabric for a one-time fix.
You invested in a platform that would support your business for years to come.
But the day your solution goes live is also the day your business starts changing.
New people join. Processes evolve. Priorities shift. Microsoft continuously releases new capabilities. Aimplan and Bizview continue to grow.
Without ongoing attention, even a well-designed solution gradually becomes less aligned with the way your business works today.
That's why we created KOKAI Care.
Not as a support agreement, but as a long-term partnership that helps your platform evolve alongside your business, continuously improving performance, adoption and business value.
Support is reactive. We believe your partner should be proactive.
Your business doesn't stand still, and neither should your platform. That's why we built KOKAI Care. A proactive partnership that continuously improves, optimises and evolves your Aimplan, Bizview, Power BI and Microsoft Fabric solution, so they keep delivering value as your business grows.
EVOLVING TOGETHER
More than support. A true partnership.
KOKAI Care isn't just about solving issues. It's about building lasting partnerships. Through trust, technical expertise and proactive collaboration, we help your Aimplan, Bizview, Power BI and Microsoft Fabric solution evolve alongside your business, ensuring you continue to unlock value long after implementation.
01
Proactive guidance
We don't wait for issues to arise. We continuously identify opportunities to improve, optimise and evolve your solution, helping you stay ahead of change.
02
Deep expertise
Specialists in Aimplan, Bizview, Power BI and Microsoft Fabric who understand both the technology and how your business uses it.
03
Real partnerships
No generic support desk. No starting from scratch every time. Just experienced people who know your business, understand your solution and are there when you need them.
YOUR JOURNEY DOESN’T END AT GO-LIVE
Built for what comes next
Implementation is only the beginning. As your business evolves, so should your solution. KOKAI Care helps you continuously optimise, adapt and expand your Aimplan, Bizview, Power BI and Microsoft Fabric environment, ensuring your investment keeps creating value long after go-live.
Implementation
Solution designed and configured
Go-live
Your platform goes into production
Adoption
Teams build confidence and new ways of working
Optimisation
Improve performance and unlock more value
Growth
New users, processes and business needs emerge
Innovation
Leverage new capabilities from Microsoft and your planning platform
Continuous success
Your investment keeps delivering value
CHOOSE YOUR LEVEL OF CARE
Every organisation is different. The goal is the same.
To ensure your Aimplan, Bizview, Power BI and Microsoft Fabric solutions continue to deliver value long after go-live.
Choose the partnership that best fits your team today, knowing you can grow as your needs evolve.
CARE CONNECT
Your trusted operational partner
Reliable, structured support for organisations with in-house capability that occasionally need expert guidance.
Perfect when you want fast access to experienced consultants without launching a new project every time.
WHAT’S INCLUDED
- ✓Minimum 2 dedicated KOKAI resources
- ✓8-hour response time (08:00–16:00)
- ✓2 QA meetings per year
- ✓Full access to the KOKAI Support Portal
- ✓Option to pre-book consultant time
BEST SUITED FOR
Organisations with internal Power BI, Microsoft Fabric, Aimplan or Bizview competence that want trusted experts available when needed.
CARE PARTNER
Your strategic technology partner
For organisations that want KOKAI to become an extension of their FP&A, analytics and planning team.
Beyond support, Care Partner focuses on continuous optimisation, proactive guidance and helping your platform evolve alongside your business.
WHAT’S INCLUDED
- ✓Everything in Care Connect, plus...
- ✓Minimum 2 dedicated KOKAI resources
- ✓4-hour response time (08:00–16:00)
- ✓3 QA meetings per year + release follow-up
- ✓Up to 4 hours of consulting included monthly
- ✓Proactive monitoring of jobs & integrations
BEST SUITED FOR
Organisations without dedicated BI capacity, or teams that want continuous guidance, early access to new capabilities and a partner invested in long-term success.
WHAT CARE DELIVERS
You’re not buying a portal. You're buying outcomes.
Every feature in KOKAI Care exists for one reason. To help your solution deliver more value over time. This isn't about access to a portal or faster response times. It's about protecting your investment and continuously improving the platform your business depends on.
Faster issue resolution
Dedicated experts already know your environment, reducing time spent explaining your setup and getting you back on track faster.
Strategic guidance
Regular reviews and recommendations aligned with your business goals, not just your support requests.
Continuous optimisation
Your solution shouldn't stand still after go-live. We continuously improve, refine and optimise it as your business evolves.
Stay ahead
Stay ahead of new capabilities in Microsoft Fabric, Power BI, Aimplan and Bizview, before they become missed opportunities.
Better adoption
Technology creates value only when people use it. We help your teams get the most from the solution you've invested in.
One partner. Complete platform
One trusted partner across FP&A, Power BI, Microsoft Fabric and the underlaying data platform.
GROW BEYOND THE PLAN
Add depth where your organisation needs it most.
Every organisation evolves differently. That's why KOKAI Care can be extended with focused accelerators that help you improve performance, strengthen adoption and unlock even more value from your investment.
Monthly Value Reviews
Regular reviews focused on KPIs, adoption and improvement opportunities to ensure your solution continues delivering business value.
User Adoption & Training
Role-based workshops and coaching that help finance teams, analysts and decision-makers get more from the platform.
Data Quality & Governance
Keep your planning and reporting trustworthy through ongoing data quality reviews, governance and best-practice recommendations.
Innovation & AI Workshops
Explore how AI, Microsoft Fabric and emerging capabilities can create new efficiencies and opportunities for your organisation.
Platform Optimisation
Improve the performance, scalability and cost-efficiency of your Power BI, Microsoft Fabric, Aimplan and Bizview environment.
Release Insights
Stay ahead of what's new in Microsoft Fabric, Power BI, Aimplan and Bizview with curated release briefings and practical recommendations.
FP&A Excellence
Refine planning, forecasting and reporting processes to make them faster, simpler and more valuable for the business.
Dedicated Customer Success Lead
A strategic advisor who understands your business, coordinates your roadmap and helps maximise long-term value from your investment.
KEEP YOUR SOLUTION MOVING FORWARD
KOKAI Care goes beyond support tickets.
KOKAI Care Reviews
Regular review sessions focused on the future, not just the past.
New Microsoft Fabric, Power BI, Aimplan and Bizview capabilities
Optimisation opportunities
Usage and adoption insights
Performance and platform health
Roadmap alignment with your business goals
Stay Curious
Learning shouldn't stop after implementation.
As a KOKAI Care customer, you'll receive priority access to the content we're already creating for our community, helping your team stay informed and continuously develop their skills.
Exclusive webinars
Feature release briefings
Best-practice sessions
Expert insights
Early access to new learning content
ONE PARTNERSHIP. TWO LEVELS OF CARE
Find the right fit for your team.
| Feature | Care Connect | Care Partner |
|---|---|---|
| Support case reporting (email & portal) | ✓ | ✓ |
| Priority over non-Care cases | ✓ | ✓ |
| Response time | 8 hours | 4 hours |
| QA meetings | 2× per year | 3× per year + release follow-up |
| Included consulting hours | Billed at Care rates | 4 hrs / month included |
| Job & integration monitoring | — | ✓ |
| Consultant pre-booking | ✓ | ✓ |
YOUR JOURNEY DOESN’T END AT GO-LIVE.
Let's make sure it keeps moving forward.
Whether you're looking for trusted operational support or a strategic partner for continuous improvement, KOKAI Care helps your Aimplan, Bizview, Power BI and Microsoft Fabric solution keep delivering value, year after year.