We’re passionate about the solutions we deliver and services we offer. Most of all we’re passionate about our customer’s success.
We believe this can be achieved by introducing KOKAI Care. A more holistic approach to traditional customer support.
Access to KOKAIs Support Portal
Report and keep track of your on-going cases in our support portal, or send us an email at support@kokaiconsulting.com.
There is no case too big or too small. As an insightsoftware Elite Partner, we have you covered in any situation.
Support portal shortcuts
With a support agreement with KOKAI
you unlock a range of exclusive benefits designed to enhance your experience and maximise your success. Our agreement ensures priority support, expert guidance, and personalised solutions tailored to your specific needs.
You'll benefit from faster response times, proactive maintenance, and continuous access to cutting-edge upgrades and improvements. Additionally, you’ll gain access to our pool of experienced senior consultants with expertise in FP&A and Management Consulting as well as the Microsoft stack, including Fabric, Azure, and Power BI.
Partner with KOKAI now for smooth, worry-free service that empowers your business to thrive!
Active monitoring and surveillance
We at Kokai aims to make everything in your ecosystem run smoothly, making sure your data stays relevant and up-to-date
Software distributor & partner
Being an Aimplan and Insightsoftware Elite Partner is acknowledgment of our hard work to keep customers satisfied
Power BI
Microsoft Fabric
Microsoft Azure
Support & helpdesk
Relieves you from support and administration of end-users
KOKAI Care
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Aimplan & Bizview Partner Support
We understand that Aimplan and Bizview can be difficult to grasp at times. That is why, at KOKAI, we offer assistance with template construction, integration, and everything else you may require.
Please visit our support site support.kokaiconsulting.com/ for reporting anny issues you might have and brows our library of both Aimplan and Bizview FAQs and articles.
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Technical Support
We can assist you with enhancing and maintaining the health of your Aimplan or Bizview system. When your product fails to function properly, our team of skilled professionals is always available to help.
However please visit our support site support.kokaiconsulting.com/ for reporting anny issues you might have and brows our library of both Aimplan and Bizview FAQs and articles.
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KOKAI University
Do you want to learn how to create unique solutions in Bizview or Aimplan?
Our Academy Programme is intended for users who will assume the role of Solution Designer - creating budgeting, forecasting, and reporting solutions using a base configuration of either Aimplan or Bizview, designing input forms and reports, workflows, analytics, dashboards, and more.
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Solution Consulting
You will have access to a pool of experienced senior consultants through our Customer Care programme. We can assist you in customising your Bizview or Aimplan/Power BI installation to match the demands of your organisation.
Services
| Service | Basic | Extended | On-prem |
|---|---|---|---|
| Reporting of support cases via email | ✔ | ✔ | ✔ |
| Kokai Consulting undertakes to have knowledge of the customer's solution | ✔ | ✔ | ✔ |
| Reporting of support cases directly to Kokai support portal | ✔ | ✔ | ✔ |
| Access to follow support cases in Kokai support portal | ✔ | ✔ | ✔ |
| Reported cases will have priority over cases not covered by support agreement | ✔ | ✔ | ✔ |
| Treatment of reported case starts within agreed time | ✔ | ✔ | ✔ |
| Identification of cause of reported problems | ✔ | ✔ | ✔ |
| Proposal for decision to remedy or avoid the reported problem | ✔ | ✔ | ✔ |
| Health check of Bizview databases | ✖ | ✔ | ✔ |
| Monitoring and control of error messages and runtimes for Bizview integration jobs. | ✖ | ✔ | ✔ |
| Monitoring and control of user experience related to response time and stability of the customer's solution. | ✖ | ✔ | ✔ |
| Monitoring and control of Bizview function runtimes. | ✖ | ✔ | ✔ |
| Recommendations for other decisions based on what has emerged from monitoring and control. | ✖ | ✔ | ✔ |
| Half-yearly QA meeting via web. Kokai solution managers and technical managers participate. | ✖ | ✔ | ✔ |
| Monitoring and health control of the Bizview application server. | ✖ | ✖ | ✔ |
A Bizview specific issue?
Please use this form for contacting our support team. Please be aware that this form is only intended for reporting Bizview related cases.
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